We do our best to ensure your order is carefully produced, packed and safely delivered to you. Below you will find our general policies related to shipping, returns and product quality.
Please send an email to us (info@bierfactory.ch) if you receive an order that is damaged or incorrect.
Include your order number and any pictures you have if there is a problem with your order.
Shipping, Delivery & Pickup Options
Shipping is CHF 15 (including tax) for orders under CHF 120.
We do our best to get your order to you within 3 business days of your completed order with the our logistics partner Planzer or with our own delivery vehicle. You will usually get your order sooner.
No fees for orders picked up at the brewery.
You can pickup your order directly from the brewery for no additional charge and no minimum order amount. Check our contact page for details on when we are open.
Secure Payment Options
Pay securely with TWINT or your credit card.
Best Taste Experience
Our beers are unfiltered and unpasteurized. Thus they should be taken care of to ensure your best taste experience. They should be consumed as quickly as possible.
We recommend storing beer in a cool, dark place.
Do not store the beers laying on their side. Storing beer on its side can cause additional foaming when opening or serving.
Problem with your order?
Please send an email to us (info@bierfactory.ch) if you received an order that is damaged, missing something, or incorrect.
Include your order number and any pictures you have of the problem.
Refunds
All purchases are final. Refunds are not available.
Returns
Due to the nature of the product, once your order is complete, we cannot accept returns.
Taxes
Prices displayed in our online shop include Swiss taxes.
Shipping Locations
We ship to Switzerland and Liechtenstein.