Please send an email to us (info@bierfactory.ch) if you received an order that is damaged, missing something, or incorrect. Or if you have any other questions.
Include your order number and any pictures you have of the problem.
Refunds
All purchases are final. Refunds are not available.
Returns
Due to the nature of the product, once your order is complete, we cannot accept returns.
Shipping
Cost
Cost of shipping is included in the price of the product.
Location
We ship to Switzerland and Lichtenstein.
Tax
Prices displayed in our online shop include Swiss taxes.
Best Taste Experience
Our beers are unfiltered and unpasteurized. Thus they should be taken care of to ensure the best tasting experience. They should be consumed as quickly as possible.
We recommend storing beer in a cool, dark place.
Do not store the beers laying on their side. This can cause additional foaming when opening or serving.