We do our best to ensure your order is carefully produced, packed and safely delivered to you. Below you will find our general policies related to shipping, returns and product quality.

Please send an email to us (info@bierfactory.ch) if you received an order that is damaged, missing something, or incorrect. Or if you have any other questions.

Include your order number and any pictures you have of the problem.

Refunds

All purchases are final. Refunds are not available.

Returns

Due to the nature of the product, once your order is complete, we cannot accept returns.

Shipping

Cost

Cost of shipping is included in the price of the product.

Location

We ship to Switzerland and Lichtenstein.

Tax

Prices displayed in our online shop include Swiss taxes.

Best Taste Experience

Our beers are unfiltered and unpasteurized. Thus they should be taken care of to ensure the best tasting experience. They should be consumed as quickly as possible.

We recommend storing beer in a cool, dark place.

Do not store the beers laying on their side. This can cause additional foaming when opening or serving.

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