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We do our best to ensure your order is carefully produced, packed and safely delivered to you. Below you will find our general policies related to shipping, returns and product quality.

Please send an email to us (info@bierfactory.ch) if you receive an order that is damaged or incorrect.

Include your order number and any pictures you have of the problem.

Secure Payment Options

Pay securely with TWINT or your credit card.

Delivery

We do our best to get your order to you within 3 business days of your completed order with the our logistics partner Planzer or with our own delivery vehicle. You will usually get your order sooner.

Shipping is CHF 15 for orders under CHF 120.

Best Taste Experience

Our beers are unfiltered and unpasteurized. Thus they should be taken care of to ensure your best taste experience. They should be consumed as quickly as possible.

We recommend storing beer in a cool, dark place.

Do not store the beers laying on their side. Storing beer on its side can cause additional foaming when opening or serving.

Problem with your order?

We do our best to ensure your order is carefully packed and safely delivered to you. However, sometimes, mistakes are made.

Please send an email to us (info@bierfactory.ch) if you received an order that is damaged, missing something, or incorrect.

Include your order number and any pictures you have of the problem.

Refunds

All purchases are final. Refunds are not available.

Returns

Due to the nature of the product, once your order is complete, we cannot accept returns.

Shipping Costs

Shipping is CHF 15 (including tax) for orders under CHF 120.

Shipping Locations

We ship to Switzerland and Liechtenstein.

Taxes

Prices displayed in our online shop include Swiss taxes.

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